Refund policy

At Sheddings Pet Supplies, we want you and your pets to be completely satisfied with every purchase. We aim to provide a fair, clear, and hassle-free return process in line with UK consumer protection regulations.

1. Return Eligibility & 30-Day Window

You may request a return within 30 days of delivery.

To be eligible:

  • Condition: Items must be unused, unopened, and in original condition.

  • Packaging: Original packaging must be intact, including seals where applicable.

  • Proof of Purchase: Valid order number or receipt required.

For hygiene and animal safety reasons, some restrictions apply (see below).

2. Non-Returnable Pet Products

For hygiene, health, and safety reasons, we cannot accept returns on:

  • Opened pet food or treats

  • Opened supplements or grooming products

  • Used pet beds, carriers, or clothing

  • Flea, worming, or health-treatment products

  • Perishable goods

  • Gift cards

  • Clearance or “Final Sale” items

  • Customised products

These rules help protect the health and safety of all animals.

3. How to Start a Return

To initiate a return:

Step 1: Email us at support@sheddingspetsupplies.uk with your order number and reason for return.

Step 2: If the item is damaged, defective, or incorrect, include clear photos of the product and packaging.

Step 3: Wait for return authorisation. Items sent without approval may not be accepted.

4. Fees & Refunds

  • No Restocking Fees

Return Shipping Costs:

  • Change of mind: Customer is responsible for return postage.

  • Damaged, faulty, or incorrect item: We will cover return shipping costs.

Refund Processing:
Once received and inspected, approved refunds will be issued to your original payment method within 5–7 business days.

5. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 days of delivery. We will arrange a replacement or full refund at no extra cost.

6. Contact Information

If you have any questions regarding your shipment, our team is here to assist you:

Store Name: Sheddings Pet Supplies

Business Address: 301 Ripponden Rd, Oldham OL1 4JJ, United Kingdom

Phone: +44 161 345 2761

Email: support@sheddingspetsupplies.uk

Customer Service Hours (GMT UTC +0): Monday – Friday 9:00 AM – 5:00 PM

Order Cut-Off Time: 5:00 PM (GMT UTC +0)